SAVE The DATE - April 18, 2024
Downtown Lansing Courtyard by Marriott
600 E. Michigan Avenue
Lansing, MI 48912
517.367.6677
The Spring Training is free for Members!
We encourage you to become a member for $75 or you may do a corporate membership for $250.
You can also donate swag or gifts and send them to:
Traci Shell, CTA
Parking Operations Supervisor
City of Lansing – Parking Services Office
219 N. Grand Avenue
Lansing, MI 48933
At our 2024 Spring training meeting, David Reed of Customer Centered Consulting Group, will be delivering several training topics during our day together. In addition, each attendee will receive a copy of one of David’s books. The topics include the following:
• Creating a Culture of Service
• Understanding what makes others do what they do
• Defusing an Angry Customer / Handling Conflict
• Using teamwork to deliver a great customer experience
The Basics of Emotional Intelligence
About David Reed
David Reed, President of Customer Centered Consulting Group, Inc. is passionate about customer service and has created a comprehensive set of services that is designed to help any organization raise the bar on their level of customer engagement.
David has an engineering background with degrees in Chemical Engineering and Computer Science from Texas A&M and has worked for Andersen Consulting, Exxon, several smaller companies, and finally at Walt Disney World in Orlando. Just over 16 years ago, David left Disney and started Customer Centered Consulting Group, Inc. (CCCG) Since then, CCCG has been providing speaking, training, and consulting services for a wide variety of clients. David is a featured columnist in several newsletters and the author of four books on customer service titled:
• Monday Morning Customer Service
• A Culture of Service
• Service Where it Counts
• Business Meets the Bible
David’s core competency is combining process knowledge with communication skills and service principles necessary to help any organization make significant improvements in their internal and external customer service. Even as a consultant, David is often regarded as an integral part of a leadership team and builds strong relationships with top executives, managers and supervisors, and front-line employees. David takes the best practices learned from his time at Disney and more than 35 years in the business world and combines these with information gained through his listening and facilitation skills to assist each client in reaching their service and operational goals.
David has built his career on helping organizations stand above their competition through exceptional customer service.
Michigan Parking Association
19 Clifford St. | Detroit, MI 48226
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